KEPUASAN MAHASISWA TERHADAP PROSES PENDIDIKAN/PERKULIAHAN PADA PROGRAM SARJANA FAKULTAS HUKUM UNIVERSITAS TANJUNGPURA

Abstract

The purpose of the survey on student satisfaction with the educational process (lectures) in general is to maintain the continuity of the quality system implementation at the Faculty of Law, University of Tanjungpura. Specifically, measurements are taken to determine the level of student satisfaction with the educational process (lectures), to obtain feedback related to continuous improvement efforts in providing educational services to students as one of the stakeholders and to determine components or aspects of institutional performance that need to be followed up immediately. based on priority scale. This study applies quantitative research, while this type of research uses a survey method. The results of this study show that in terms of reliability aspects related to the ability of lecturers and institutions in the educational process (lectures), responsiveness (responsiveness) in the process of implementing education (lectures), assurance (treating students) in the educational process (lectures), empathy (understanding of student interests) in the educational process (lecturing), the information system (student information system) in the educational process (lecturing) is classified as satisfying.